Return Window

We accept returns within 30 days of the delivery date. If 30 days have passed since your order was delivered, unfortunately, we cannot offer you a refund or exchange.

Eligibility & Condition

To be eligible for a return, your item must be unused and in the exact same condition that you received it. It must also be in the original packaging, with all included accessories, protective materials, and presentation elements intact.

Material Characteristics & Patina Disclaimer

Many of our artifacts are forged from solid brass, copper, and premium leather. Please note that these natural materials are meant to age. They will naturally oxidize, darken, and develop a unique patina over time or upon contact with skin oils. This natural aging process is a characteristic of the material’s authenticity, not a defect, and is therefore not eligible for a refund or exchange.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards

  • Items purchased on final sale or clearance

  • Personalized or custom-engraved items

Initiating a Return

To complete your return, we require a receipt or proof of purchase. Please contact our team at support@sideravault.com with your order number to initiate the process. We will provide you with the exact return shipping address and instructions.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, typically within 3-5 business days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@sideravault.com.

Exchanges

We only replace items if they arrive defective or damaged (excluding natural material oxidation as stated above). If you need to exchange it for the same item, send us an email at support@sideravault.com.

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund. If you are returning items over $75, we strongly advise using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.